Constructive Conflict Resolution

What’s worse than conflict in the workplace? Ignoring conflict in the workplace. Conflicts are inevitable . . .anger, holding grudges, hurt, and blame are not. Conflict resolution can be a growth opportunity. With the right tools and frame of mind, you often can resolve conflicts in a way that benefits everyone involved. Once people understand conflict and how to more effectively manage it, fear and avoidance can disappear, while personal growth and productivity expand. This workshop covers more productive conflict resolution techniques, starting with how to identify your own conflict reaction style through creating conflict solutions that all parties can support. The approach calls for conflict to be viewed as a unique problem-solving opportunity, in which a variety of tools can help maintain that focus. Who Should AttendAnyone interested in self-assessment and improvements in their conflict resolution skills; managers, supervisors, and human resource managers who need to be able to both model and facilitate conflict resolution between others. You Will LearnAfter this workshop, participants will be able to:Identify what causes interpersonal conflictMake conflict constructive, rather than destructiveUnderstand different conflict reaction stylesExplain when to use each unique conflict styleIdentify when conflict goals are cooperative, rather than competingSearch for a collaborative outcome when in conflictUse an 8-step approach to constructively resolve conflictsDisagree with people who possess more power than youSet conflict resolution ground rulesUse effective communication skills that display and enhance mutual trust and respectGive constructive feedback and respond constructively to others’ feedbackReduce defensiveness and break the defensiveness chainEliminate negative attitudes during conflictsUse your learnings to resolve your own conflicts and to mediate others’ conflictsCourse OutlineConflict AssessmentsWhat causes conflictParticipants self-assess their typical conflict reaction styles and then compare them to the assessments other participants makeHow to identify collaborative outcomes in response to conflictConflict Resolution Communication SkillsHow to actively listen to understandHow to give constructive feedbackConflict Resolution ModelHow to invite someone to discuss what is in conflict between youHow to better understand what each wants and why each wants itHow to identify a mutually beneficial goal, based on identified common groundHow to generate and select among alternatives that might meet the goalTools to Facilitate Problem Solving During ConflictHow to overcome negativity and defensivenessHow to set appropriate ground rules for conflict resolution meetings Up to 30 students Virtual Classes will be a live, Instructor lead class in Zoom for Government, a virtual technical assistant VTA will be available to assist students with any technical issues, take roll, administer evaluations, and distribute certificates of completion. Course materials will be provided electronically.Onsite classes will be held at your location. The instructor will travel to you. Materials will be printed and shipped to your site. A sign-up sheet will be provided for student to enter their name (as they want it on their certificate) and the email address to send the certificate to. GSA travel costs will be added to the course fee. Contact us for a travel estimate.A minimum of 2 weeks lead time is needed for virtual classes, 3 weeks for onsite classes.Questions? Contact our training coordinator via email or phone at (202) 843.5447.