Emotional Intelligence at Work

Researchers have begun to uncover the power that our emotional worlds have in determining success in all human endeavors: Emotional Intelligence (EI or EQ). Emotional intelligence involves understanding and managing your own emotions and then moving consciously towards your goals with unwavering confidence and determination. Practicing emotional intelligence at work shows colleagues that you have the inner strength and character needed for both personal and shared success. You are more aware of how others feel, understand what that critical information means, and, therefore, can manage your relationships more effectively. People with high emotional intelligence often are the ones others want on their teams. You experience a greater sense of purpose and can get things accomplished with tact and mutual respect. This course summarizes the research supporting the EI concept and explores the role of EI in the workplace, by offering practical, hands-on opportunities to expand your own EI and effective strategies for integrating EI into all work endeavors and interactions. Who Should AttendLeaders and managers who want to explore what makes themselves and others successful at work and how to build on current strengths. Team members and individual contributors who would like to play a more central role in the positive outcomes of their teams and departments, and who would like to develop the skills necessary for personal development and success at work. You Will LearnAfter this workshop, participants will be able to:Explain their current strengths and improvement opportunities for personal emotional intelligenceInterpret what their emotions and intuition are telling them through increased self-awareness and mindfulnessRespond to events or requests with more thoughtfulnessControl their emotions and impulsesBuild higher levels of self-confidenceThink more positively and optimisticallyExperience greater comfort with changeExplain their values and how personal actions and behaviors align with and are guided by those valuesBoost their level of motivation at workSet meaningful, long-term goals for what really mattersHold themselves accountable at workAsk for feedback and constructively respond to the feedbackBetter understand how others feel and the importance of diverse perspectives Build important relationships at work through shared trust and respectEffectively deal with conflict and other difficult situations at workCourse Outline Setting the Stage for Understanding Emotional IntelligenceEmotional Intelligence OverviewDefining your emotional intelligenceEmotional intelligence characteristicsEmotional intelligence traits of successful peopleMeasuring your emotional intelligence7 key questions for interpreting your emotional intelligence ratingsSelf-AwarenessThe link between self-awareness and high performanceIdentifying personal strengths and weaknesses through SWOT AnalysisUnderstanding your strong emotional reactions and their root causesKnowing your “hot buttons”Asking others for feedback and how to respond to that feedbackCultivating and practicing mindfulness by focusing on the presentSelf-RegulationIdentification of personal values and how they connect to current job functionsRediscovering your purpose at workManaging emotionsCognitive Restructuring – changing the way you think about difficult situationsPracticing integrityBeing able to say “no”Personal accountabilityMotivationSelf-motivationPersonal goal settingBuilding your optimism and positive attitudeMaintaining a positive attitude in a negative environmentEmpathyDefining empathyDeveloping empathyDemonstrating empathy through active listening and personal nonverbal or body languagePerceptual positions – seeing a situation through someone else’s “eyes”Social Skills10 building blocks for successful working relationshipsBuilding trust with othersBuilding rapport with othersDemonstrating respect for diverse perspectives and opinionsConstructively responding to conflict and diffusing tense situationsBeing an authentic leaderGiving others praiseSetting and managing boundaries at work Up to 30 students Virtual Classes will be a live, Instructor lead class in Zoom for Government, a virtual technical assistant VTA will be available to assist students with any technical issues, take roll, administer evaluations, and distribute certificates of completion. Course materials will be provided electronically.Onsite classes will be held at your location. The instructor will travel to you. Materials will be printed and shipped to your site. A sign-up sheet will be provided for student to enter their name (as they want it on their certificate) and the email address to send the certificate to. GSA travel costs will be added to the course fee. Contact us for a travel estimate.A minimum of 2 weeks lead time is needed for virtual classes, 3 weeks for onsite classes.Questions? Contact our training coordinator via email or phone at (202) 843.5447.